asos.com
What people say
Late or missing refunds, a return window that feels too strict, and returns rejected as used are the reasons behind asos.com's returns and refunds complaints.
Written by an LLM from the lead report's counts.Read the reportBefore you order from asos.com
Of the people who wrote a review
Watch out for
- Returns and refunds43%Most often refund slow or missing
“I was also considering ordering a larger size, but I was unsure whether the colour was right for me. To my absolute disbelief, ASOS rejected my refund, claiming that the boots had been returned...”
- Customer support33%
- Account closed by the company5%
Share of written reviews that raise each one.
Who it suits
- For themselves43 reviewers; most raised: returns and refundsComplain100%Praise14%
- Regular orders6 reviewers; most raised: returns and refundsComplain100%Praise0%
- Gifts3 reviewers; most raised: customer supportComplain100%Praise0%
What asos.com reviewers say
One public report on asos.com reads 200 Trustpilot reviews from the last year. The report “ASOS on Trustpilot: returns, refunds and delivery” was last updated Nov 6, 2026. Of its 200 judged reviewers, 96% complain, 13% praise something, 5% make a request and 32% say they will not order again. The top complaint is returns and refunds at 43% of complaints, then customer support (27%) and late or missing delivery (14%). Top praise: easy returns and refunds, at 22% of praise. Top requests: product or size (11%) and shipping options (11%). One audience difference stands out. For themselves: say they won't order again 1.6x as often as everyone (51% vs 32%).
One public report on asos.com. Each title is written by the person who shared it; the line under it says how the reviews were picked.
Made with OneStar's Trustpilot review analyzer. Run one on your own company or a competitor's, free with no card.