chewy.com
What people say
Chewy's customer service, from quick replies to callbacks and research on request, is what reviewers value, and it is the part to protect.
Written by an LLM from the lead report's counts.Read the reportBefore you order from chewy.com
Of the people who wrote a review
Who it suits
- Regular orders62 reviewers; most raised: late or missing deliveryComplain58%Praise56%
- For themselves3 reviewers; most raised: scam and trustComplain67%Praise67%
- Gifts2 reviewers; most raised: returns and refundsComplain100%Praise0%
What chewy.com reviewers say
One public report on chewy.com reads 200 Trustpilot reviews from the last year. The report “Chewy on Trustpilot: what pet owners praise and fault” was last updated Nov 6, 2026. Of its 200 judged reviewers, 54% complain, 63% praise something, 3% make a request, 18% say they will not order again and 8% cancelled a subscription. The top complaint is late or missing delivery at 24% of complaints, then customer support (12%) and returns and refunds (10%). Top praise: helpful support, at 82% of praise. Top requests: store policy (33%) and type unclear (67%).
One public report on chewy.com. Each title is written by the person who shared it; the line under it says how the reviews were picked.
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