Evri on Trustpilot: where parcels go wrong
Shared report · refreshed weekly · updated Nov 6, 2026
Reviewers value the personal touch of the driver at the door, such as ringing the bell and handing over the parcel, which is what evri.com should keep intact.
OneStar read 194 Trustpilot reviews of evri.com posted in Nov 2026. Of the 194 people who reviewed evri.com in OneStar's sample, 20% complain and 82% praise it. The top complaints about evri.com are service quality (48% of complaints), late or missing delivery (37%) and wrong or damaged item (11%). In OneStar's sample of evri.com reviews, 1% of reviewers say they won't order again. OneStar's report on evri.com was last updated on Nov 6, 2026.
What goes wrong
The courier did not even open the gate. Just left parcel on the pathway and it was stolen!
To be clear this parcel was NOT DELIVERED .
Delivered my new tv when I opened it the tv was smashed also was a day late terrible service and the worst company I’ve ever used.
Dreadful customer service. Happy to take your money, deliver it to the wrong address and then you get a robot on the phone and live chat. Disgusting!
What goes well
Very friendly and always rings the bell and hands you the parcel
My delivery was delivered quickly only order the night Before,and delivered the following morning, And handed to me personally
Always great 👍
Very helpful.
Parcel delivered a little late but the first time for several months.Reliable recently.
Reasons for quitting
The main complaint of the 2 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
Dreadful customer service. Happy to take your money, deliver it to the wrong address and then you get a robot on the phone and live chat. Disgusting!
The courier did not even open the gate. Just left parcel on the pathway and it was stolen!
To be clear this parcel was NOT DELIVERED .
What they use it for
3 of 194 reviewers said; shares are of them
Delivered my new tv when I opened it the tv was smashed also was a day late terrible service and the worst company I’ve ever used.
Linnecker this driver is an absolute fraud! Doesn’t deliver and changes slot and will say attempted delivery when he doesn’t! Evri allows this loophole for drivers!
My partner had a delivery from Amazon which evri delivered. Heard the car pull up so checked my camera, as I did I noticed the driver park up beside my car, opened his door and kicked it outwards...
Made with OneStar's Trustpilot review analyzer. Run one on your own company or a competitor's, free with no card.