The Savoy: where a famous London hotel falls short
Shared report · refreshed weekly · updated Nov 6, 2026
At The Savoy, guests value the people who look after them, and many describe the staff as the reason they return, with food and wine in a supporting role.
OneStar read 469 Google Maps and Tripadvisor reviews of The Savoy posted from Nov 2025 to Nov 2026. Of the 469 people who reviewed The Savoy in OneStar's sample, 16% complain and 96% praise it. The top complaints about The Savoy are staff and service (20% of complaints), food and drink quality (14%) and rooms and comfort (14%). In OneStar's sample of The Savoy reviews, 1% of reviewers say they won't come back. OneStar's report on The Savoy was last updated on Nov 6, 2026.
What goes wrong
The service was terrible.
The most disappointing aspect was the food, which felt basic and overly processed for a hotel of this standard; the scrambled eggs appeared microwaved and the breakfast fruit (melon and...
The room was quiet Good; however, I experienced an incident in which the hose in the bathroom was broken, causing water to flow out uncontrollably from the shower area.
Overall, the experience did not match the expectations in terms of both price and quality.
This was a holiday my husband dreamed of but despite all our expectations the hotel was a huge disappointment .
What goes well
The rooms were elegant and spotlessly clean (I own a cleaning business so trust me I checked!) The attention to detail that has gone into every square inch of the building and the time and...
This is a 5 star location. Fine dining, exquisite menu, excellent range of top class wines. Superb !!
The Savoy has a way of making luxury feel effortless.
Possibly the best hotel on earth.
Soft comfortable beds, turn down service and programmable electric lights that add to the comfort and ambiance
Reasons for quitting
The main complaint of the 5 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
Unfortunately, the way an incident involving one of our guests was handled left us absolutely disgusted.
The most disappointing aspect was the food, which felt basic and overly processed for a hotel of this standard; the scrambled eggs appeared microwaved and the breakfast fruit (melon and...
Housekeeping stole my husband’s wallet. Now in a foreign country no cash or cc.
What they use it for
192 of 469 reviewers said; shares are of them
Had drinks in the American bar today for my birthday.Our waiter Jack was very attentive and professional, he informed us he had worked behind the bar and for a month now waiting on customers.What...
Perfect trip away. Well looked after, service 2nd to none, Gordon's restaurants and food delicious, American Bar do fantastic cocktails..a must have is the legendary doorman's tribute to Tony C...
Absolute delicious high tea with my mum, want to thank our server Leo , amazing kind & attentive young chap. I'm on a gallstone diet & they totally catered for my needs. Thank you...
What they ask for
12 reviews ask for something
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