Wise on Trustpilot: how transfers go wrong when they do
Shared report · refreshed weekly · updated Nov 6, 2026
Wise.com reviewers value reliable, secure service and a site simple enough for first-time and older users, which is what the makers should protect while fixing other things.
OneStar read 197 Trustpilot reviews of wise.com posted in Nov 2026. Of the 197 people who reviewed wise.com in OneStar's sample, 25% complain and 76% praise it. The top complaints about wise.com are account access (39% of complaints), late or missing delivery (19%) and customer support (15%). In OneStar's sample of wise.com reviews, 2% of reviewers say they won't order again. OneStar's report on wise.com was last updated on Nov 6, 2026.
What goes wrong
⭐ 1/5 I am a European citizen, and Wise has decided to close my account, leaving my money blocked and inaccessible.
Péssimo aplicativo! Fiz um pix para o Brasil e até agora nada de cair na conta do beneficiário
No support, bureaucratic. Don’t put your money here; Revol is better.
The fees are too high, over $20 USD for 1 transaction is too much. Currently looking for a cheaper options for overseas checking and savings.
I find the money transfer relatively easy, however, I hate the layout of the transactions page!
What goes well
Very good probably the best I’ve experienced, especially being an expat living overseas in Thailand I use Wise for all of my monthly income for Social Security deposit works perfect anywhere in...
It's easy to navigate, I'm new to wise an 75 years of age and can log on and do everything I need to on this app,
Great app , love it
Trust worthy and I am using since 6years
Affordable exchange rates. Much better and faster than traditional banks do.
Reasons for quitting
The main complaint of the 4 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
The fees are too high, over $20 USD for 1 transaction is too much. Currently looking for a cheaper options for overseas checking and savings.
⭐ 1/5 I am a European citizen, and Wise has decided to close my account, leaving my money blocked and inaccessible.
Been sending justification for ages and my account is still blocked
What they use it for
24 of 197 reviewers said; shares are of them
It was easy to transfer my preferred currency - EUROS to my Wise account & I got a decent rate for that day. It was a breeze to use the wise card in Italy.
I am just a small start up and to get an account to even see if my business works out ir not I already need to give them 50 gbp out if thin air . What a joke.
Standing orders to a US account from a UK account. All good, easy to set up
What they ask for
2 reviews ask for something
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