etsy.com
Before you order from etsy.com
Of the people who wrote a review
Who it suits
- For their business29 reviewers; most raised: account accessComplain97%Praise3%
- For themselves24 reviewers; most raised: returns and refundsComplain96%Praise13%
- Gifts7 reviewers; most raised: late or missing deliveryComplain86%Praise29%
What etsy.com reviewers say
One public report on etsy.com reads 200 Trustpilot reviews from the last year. The report “Etsy on Trustpilot: buyers, sellers and the marketplace” was last updated Nov 6, 2026. Of its 200 judged reviewers, 95% complain, 13% praise something, 6% make a request and 19% say they will not order again. The top complaint is customer support at 20% of complaints, then scam and trust (19%) and late or missing delivery (16%). Top praise: product quality, at 39% of praise. Top requests: other request (27%) and type unclear (73%). One audience difference stands out. English: mention late or missing delivery less often than everyone (5% vs 16%).
One public report on etsy.com. Each title is written by the person who shared it; the line under it says how the reviews were picked.
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