Etsy on Trustpilot: buyers, sellers and the marketplace
Shared report · refreshed weekly · updated Nov 6, 2026
Top praise: product quality, then helpful support. Top complaint: customer support (20% of complaints, mentioned in 22%), then scam and trust.
OneStar read 200 Trustpilot reviews of etsy.com posted from Oct 2026 to Nov 2026. Of the 200 people who reviewed etsy.com in OneStar's sample, 95% complain and 13% praise it. The top complaints about etsy.com are customer support (20% of complaints), scam and trust (19%) and late or missing delivery (16%). In OneStar's sample of etsy.com reviews, 19% of reviewers say they won't order again. OneStar's report on etsy.com was last updated on Nov 6, 2026.
What goes wrong
Appalling customer support and unequal treatment of sellers I must start by saying that I am extremely dissatisfied with Etsy’s customer support.
This is a fake site. Scammed twice on it. This site shud be criminally investigated the way it scams people I wud never buy off it again. Absolutely disgusting
Ware nicht erhalten
unfair account suspension without explanation
I had to close my shop less than 24 hours after opening it due to legal restrictions because of my work contract, yet my request for a refund of the opening fees was refused.
What goes well
J ai commandé un autocollant pour un vélo électrique, juste parfait et de très bonne qualité, je recommande vivement...
Diego Exemplifies Customer Service at… Diego Exemplifies Customer Service at Its Finest Five stars feel decidedly insufficient to recognize the extraordinary care Diego provided during my recent...
Beställde en stor (120x70cm) canvas tavla. Fick den inom en vecka, väldigt fint inpackad och jättefin tavla! Är super nöjd!
Dank Etsy-Käuferschutz habe ich nach Falleröffnung innerhalb 10 Minuten mein Geld erstattet bekommen.
Excellent platform, very easy to use and trustful 👍
Reasons for quitting
The main complaint of the 37 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
Ware nicht erhalten
I had to close my shop less than 24 hours after opening it due to legal restrictions because of my work contract, yet my request for a refund of the opening fees was refused.
unfair account suspension without explanation
What they use it for
62 of 200 reviewers said; shares are of them
closed my account without stating exactly why. I feel so bad towards my customers, I see their messages, their frustration and I can't respond, nor help them, so I feel so frustrated.
I would not advice any one to buy from here i buyed something a copper chain fake and it turn black after 3 days of wearing
I ordered a bracelet for my Great Granddaughter for her 7th birthday, the item arrived and is really lovely, she was delighted, the delivery was quick and well wrapped. very pleased with the purchase
What they ask for
11 reviews ask for something
Who is saying it
The biggest clear differences between audiences
LanguageEnglish: mention late or missing delivery less often than everyone (5% vs 16%).
Made with OneStar's Trustpilot review analyzer. Run one on your own company or a competitor's, free with no card.