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hellofresh.com

What people say

For hellofresh.com, the praise centres on fresh, flavorful meals that arrive with every ingredient included, which is what the makers should protect.

Written by an LLM from the lead report's counts.Read the report

Before you order from hellofresh.com

Of the people who wrote a review

Praise something63%
Complain64%

Who it suits

  • Regular orders17 reviewers; most raised: late or missing delivery
    Complain88%
    Praise41%
  • For the home or family13 reviewers; most raised: late or missing delivery
    Complain62%
    Praise85%
  • For themselves7 reviewers; most raised: price
    Complain29%
    Praise100%
Replies to 100% of reviews, in about 22 hours
See the reviews behind these numbers

What hellofresh.com reviewers say

One public report on hellofresh.com reads 199 Trustpilot reviews from the last year. The report “HelloFresh on Trustpilot: the food or the subscription?” was last updated Nov 6, 2026. Of its 199 judged reviewers, 64% complain, 63% praise something, 8% make a request, 3% say they will not order again and 5% cancelled a subscription. The top complaint is wrong or damaged item at 30% of complaints, then product quality (28%) and late or missing delivery (14%). Top praise: product quality, at 89% of praise. Top requests: other request (25%) and shipping options (13%).

One public report on hellofresh.com. Each title is written by the person who shared it; the line under it says how the reviews were picked.

HelloFresh on Trustpilot: the food or the subscription?Natural mix · last year · 199 reviews · refreshed weekly · by OneStarTop praise: product quality, then fast delivery. Top complaint: wrong or damaged item (30% of complaints, mentioned in 32%), then product quality.

Made with OneStar's Trustpilot review analyzer. Run one on your own company or a competitor's, free with no card.