HelloFresh on Trustpilot: the food or the subscription?
Shared report · refreshed weekly · updated Nov 6, 2026
For hellofresh.com, the praise centres on fresh, flavorful meals that arrive with every ingredient included, which is what the makers should protect.
OneStar read 199 Trustpilot reviews of hellofresh.com posted from Oct 2026 to Nov 2026. Of the 199 people who reviewed hellofresh.com in OneStar's sample, 64% complain and 63% praise it. The top complaints about hellofresh.com are wrong or damaged item (30% of complaints), product quality (28%) and late or missing delivery (14%). In OneStar's sample of hellofresh.com reviews, 3% of reviewers say they won't order again. OneStar's report on hellofresh.com was last updated on Nov 6, 2026.
What goes wrong
Lots of Missing ingredients for the oct 20 delivery.
I keep getting vegetables that are rotten and tomatoes that are not even ripe. They’re still yellow and hard. I’m super disappointed.
Delivery never showed up but my box was marked as delivered.
Overpriced and No Loyalty for Existing Customers
They charged me $87 without my consent or hitting place order.
What goes well
We have tried four meals so far, and quality, quantity, and flavor profiles have been very good.
These are things I would and could do completely by myself from shopping to prepping and cooking; however, I am loving that it's already shopped for and I just prep, cook, plate and eat!
A switch from another meal service program to Hello Fresh was the right move. Don’t know why we waited so long!
Delivery is always early which is great. Sometimes I feel like the produce doesn’t make it to the 3rd or 4th day.
Food has been good and it’s convenient, prices for 3 adults with 3 meals a week are comparable to the store where I am, it does add variety!
Reasons for quitting
The main complaint of the 6 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
BUYER BEWARE....Everyone should know right up front that Hello Fresh is an AUTOMATIC subscription meal delivery plan.
Lots of Missing ingredients for the oct 20 delivery.
meat packaging leaked causing loss of produce
What they use it for
37 of 199 reviewers said; shares are of them
Having all the ingredients already portioned is great. It saves a lot of time in getting the meal on the table. Every single ingredient is fresh and flavorful.
On arrival the proteins were on the opposite side of the ice packs. They were not cool to the touch. I called to explain the condition of the proteins and they refunded me $27 for like six...
The food was excellent. I wasn't sure if I was going to like the meals or portions. But as I said the food was excellent portions were filling and prep time was easy.
What they ask for
16 reviews ask for something
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