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monzo.com

What people say

People who like monzo.com value how simple it is to use, from signing up to moving money, and that is the part to protect.

Written by an LLM from the lead report's counts.Read the report

Before you order from monzo.com

Of the people who wrote a review

Praise something93%
Complain9%

Who it suits

  • For themselves18 reviewers, few; most raised: price
    Complain11%
    Praise95%
  • For the home or family4 reviewers, few
    Complain0%
    Praise100%
  • For their business1 reviewer, few
    Complain0%
    Praise100%
Replies to 4% of reviews, in about 5 hours
See the reviews behind these numbers

What monzo.com reviewers say

One public report on monzo.com reads 198 Trustpilot reviews from the last year. The report “Monzo on Trustpilot: what customers fault about a mobile bank” was last updated Nov 6, 2026. Of its 198 judged reviewers, 9% complain, 93% praise something, 1% make a request and 2% say they will not order again. The top complaint is customer support at 38% of complaints, then price (25%) and account access (13%). Top praise: easy website and checkout, at 39% of praise. Top requests: type unclear (100%).

One public report on monzo.com. Each title is written by the person who shared it; the line under it says how the reviews were picked.

Monzo on Trustpilot: what customers fault about a mobile bankNatural mix · last year · 198 reviews · refreshed weekly · by OneStarTop praise: easy website and checkout, then service quality. Top complaint: customer support (38% of complaints), then price.

Made with OneStar's Trustpilot review analyzer. Run one on your own company or a competitor's, free with no card.