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What people say

Guests at The Plaza value the personal attention of the staff, from doormen and valets to room service, and that is what makes a stay feel special.

Written by an LLM from the lead report's counts.Read the report

Before you go

Its rating4.5from 12.6 thousand reviews on Google Maps and Tripadvisor
Written reviews4.9stars from 668 reviewers, Nov 2025 to Nov 2026
Written reviews sit close to its rating.

Store ratings count every star tap; written reviews come from people with something to say, so they usually run lower. Read the shares below as what reviewers raise, not the chance it happens to you.

Of the people who wrote a review

Praise something98%
Complain7%

Who it suits

  • Special occasion164 reviewers; most raised: food and drink quality
    Complain3%
    Praise99%
  • Family and kids64 reviewers; most raised: food and drink quality
    Complain5%
    Praise100%
  • Holiday or trip47 reviewers; most raised: cleanliness
    Complain11%
    Praise98%
Replies to 99% of reviews, in about 80 hours
See the reviews behind these numbers

What The Plaza reviewers say

One public report on The Plaza reads 668 Google Maps and Tripadvisor reviews from the last year. The report “The Plaza: what guests fault at a New York landmark hotel” was last updated Nov 6, 2026. Of its 668 judged reviewers, 7% complain, 98% praise something, 1% make a request and 1% say they will not come back. The top complaint is staff and service at 27% of complaints, then food and drink quality (30%) and noise and atmosphere (20%). Top praise: staff and service, at 88% of praise. Top requests: other request (25%) and type unclear (75%).

One public report on The Plaza. Each title is written by the person who shared it; the line under it says how the reviews were picked.

The Plaza: what guests fault at a New York landmark hotelNatural mix · last year · 668 reviews · refreshed weekly · by OneStarTop praise: staff and service, then food and drink. Top complaint: food and drink quality (30% of complaints, mentioned in 37%), then staff and service.

Made with OneStar's Google review analyzer. Run one on your own place or a competitor's, free with no card.