Allbirds on Trustpilot: comfort against how long the shoes last
Shared report · refreshed weekly · updated Nov 6, 2026
Shoes wearing through or falling apart within a year, and a loved model replaced by less comfortable ones, are what buyers who wear the shoes themselves describe in their product quality complaints.
OneStar read 147 Trustpilot reviews of allbirds.com posted from Nov 2025 to Nov 2026. Of the 147 people who reviewed allbirds.com in OneStar's sample, 78% complain and 40% praise it. The top complaints about allbirds.com are product quality (37% of complaints), returns and refunds (20%) and late or missing delivery (21%). In OneStar's sample of allbirds.com reviews, 23% of reviewers say they won't order again. OneStar's report on allbirds.com was last updated on Nov 6, 2026.
What goes wrong
For shoes marketed as high-quality and sustainable, this level of durability is unacceptable.
I’m still waiting for my order after 5 weeks.
Unreasonable refund refusal after a simple try-on!
but since they've been sold, their Customer Service is a joke!
banned without explanation
What goes well
They are the most comfortable shoes I own.
What an amazing company and team of people.
Great service!
Amazing loved always a allbirds fan
Allbirds is an excellent company to deal with.
Reasons for quitting
The main complaint of the 34 reviewers who say they stopped or are quitting
Their categories
Yes or no questions the person who shared it asked of each review
For shoes marketed as high-quality and sustainable, this level of durability is unacceptable.
Consequently, I am in $85 for shoes I cannot wear and cannot return. Shameful and deceptive business practices !!!
What they use it for
69 of 147 reviewers said; shares are of them
PLEASE BRING THE OLD FITS BACK! Seriously, what happened?! Allbirds used to be my go-to brand for my bunions, I literally wore them every single day as they (specifically the Wool Runners and...
Bought a pair on the 9th with next day delivery. They were meant as a gift on the 13th. By the 13th they still hadn't been dispatched.
Ordered shoes for spouses 6/22/26. Paid for refund option and chose expedited delivery, I.e. 2-3 business days. I’ve bought allbirds for myself in retail stores and online for 4 years.
What they ask for
9 reviews ask for something
Who is saying it
The biggest clear differences between audiences
UseFor themselves: mention product quality 1.4x as often as everyone (55% vs 38%).
UseFor themselves: mention late or missing delivery less often than everyone (5% vs 21%).
Made with OneStar's Trustpilot review analyzer. Run one on your own company or a competitor's, free with no card.