deliveroo.co.ukTrustpilot

Deliveroo on Trustpilot: late food, missing items and refunds

Shared report · refreshed weekly · updated Nov 6, 2026

Sample200 reviews200 Trustpilot

Which reviewsNatural mixFind problems

DatesNov 6, 2025 to Nov 6, 2026Not every store reached back to the start

WhereGlobalevery language

Top praise: helpful support, then fast delivery. Top complaint: customer support (28% of complaints, mentioned in 31%), then late or missing delivery.

OneStar read 200 Trustpilot reviews of deliveroo.co.uk posted from Sep 2026 to Nov 2026. Of the 200 people who reviewed deliveroo.co.uk in OneStar's sample, 100% complain and 6% praise it. The top complaints about deliveroo.co.uk are customer support (28% of complaints), late or missing delivery (26%) and returns and refunds (11%). In OneStar's sample of deliveroo.co.uk reviews, 32% of reviewers say they won't order again. OneStar's report on deliveroo.co.uk was last updated on Nov 6, 2026.

200Reviews analyzedposted over 40 days

100%Complain199 reviews

6%Praise12 reviews

32%Says they won't order againstopped or quitting now; 2% more cancelled a paid plan

What goes wrong

Late or missing delivery26%

Ordered from KFC on Saturday night and never arrived.

Customer support28%

Absolute nightmare if you have a problem. The phillipino customer service dont understand anything dont waste your time and money using them. Put me on hold then cut me off

Returns and refunds11%

Missing items from [order id] won't offer refund.

Service quality9%

Have had terrible experience with some of the drivers.

Product quality7%

The delivery from the noodle doodle Malaysian and Chinese in barnsley It was disgusting.

What goes well

Helpful support29%

I’ve been using Deliveroo for years, and while no delivery service is 100% perfect, their customer support sets them apart.

Fast delivery29%

Today, I did a food delivery [order id] was going fine, order was prepared quickly and delivery came quickly, whilst I was sorting the food out I noticed that some items were missing from my order...

Service quality29%

Five star for service, five star selection of shops and products.

Easy returns and refunds0%

I’ve been using Deliveroo for years, and while no delivery service is 100% perfect, their customer support sets them apart.

Product quality0%

Reasons for quitting

The main complaint of the 64 reviewers who say they stopped or are quitting

Late or missing delivery13%

Customer support6%

Returns and refunds3%

Unexpected charges3%

Product quality3%

Their categories

Yes or no questions the person who shared it asked of each review

Refund refused for a missing order18%

Huh thats a laugh Couldn't get a refund until 7:15 still no show, still says Tesco is packing your order.

Rider never came12%

Ordered from KFC on Saturday night and never arrived.

What they use it for

65 of 200 reviewers said; shares are of them

For themselves68%

scammers do not DO NOT USE THIS APP, they scam you and never return your money delivered my shit to different part of london i’m hangover and hungry and spent 100 quid on food bc of their dumbass...

Regular orders15%

I was a loyal Deliveroo Plus subscriber who ordered at least four times a week. Today, my food arrived stone cold and completely inedible because the courier was sent to deliver to another...

For the home or family12%

Ordered a delivery from The Good Earth (Wimbledon) via Deliveroo. It was expensive but I wanted my daughters to have good food when they came home from their parties and away trips.

What they ask for

7 reviews ask for something

Type unclear100%

Shared by OneStar. The title and categories are theirs; every number is counted by OneStar from the reviews.

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