Ryanair on Trustpilot: fees, delays or the staff at the gate?

Shared report · refreshed weekly · updated Nov 6, 2026

Sample196 reviews196 Trustpilot

Which reviewsNatural mixFind problems

DatesNov 6, 2025 to Nov 6, 2026Not every store reached back to the start

WhereGlobalevery language

Service complaints at ryanair.com cover gate staff conduct, discriminatory treatment, rude cabin crew and disorganised flight handling, each a distinct kind of problem.

OneStar read 196 Trustpilot reviews of ryanair.com posted from Oct 2026 to Nov 2026. Of the 196 people who reviewed ryanair.com in OneStar's sample, 98% complain and 5% praise it. The top complaints about ryanair.com are service quality (47% of complaints), customer support (17%) and unexpected charges (13%). In OneStar's sample of ryanair.com reviews, 21% of reviewers say they won't order again. OneStar's report on ryanair.com was last updated on Nov 6, 2026.

196Reviews analyzedposted over 10 days

98%Complain191 reviews

5%Praise9 reviews

21%Says they won't order againstopped or quitting now

What goes wrong

Service quality47%

Non sono riusciti a trovare soluzioni alternative quindi abbiamo dovuto cambiare aereoporto, compagnia e spendere circa 1700 euro per nuovi biglietti.

Customer support17%

Zero customer service

Unexpected charges13%

Double charged for luggage

Website and checkout3%

An hour wasted trying to book a flight and an account system that makes no sense I honestly cannot remember the last time I encountered such a frustrating booking experience.

Returns and refunds2%

Toutes mes réclamations sont systématiquement mise comme résolue alors qu’on ne fait rien pour me rembourser !!

What goes well

Good value50%

Cheap prices but also cheap and cold customer service.

Service quality50%

My flight back from Rhodes with Ryanair was excellent service!

Fast delivery0%

Product quality0%

Helpful support0%

Reasons for quitting

The main complaint of the 42 reviewers who say they stopped or are quitting

Service quality36%

Unexpected charges14%

Customer support2%

Website and checkout2%

Vague, no specifics2%

Their categories

Yes or no questions the person who shared it asked of each review

Bag fees at the gate15%

Double charged for luggage

Check-in and boarding pass fees6%

Then the app (which is also terrible) tells you the seats are 6 euros total, and you pay for that, HOWEVER they charge you 24.50.

Delays and cancellations14%

I've only ever flown with these once never again the flight out was late and totally disorganised staff, the plane was filthy,the staff(cabin crew) were rude and very unhelpful with anything, the...

What they use it for

15 of 196 reviewers said; shares are of them

For themselves73%

Ik had een auto gehuurd via Ryanair. Ze hebben een fout gemaakt bij de boeking. Door mijn voornaam verkeerd te schrijven. Dus moest ik de boeking terplekke annuleren anders kreeg ik geen auto mee.

For the home or family20%

Volo Treviso Lisbona. Rayanair non permette l' assegnazione automatica dei posti a sedere di bambini sopra 11 anni vicino al genitore/i.

Gifts7%

Purchasing a gift card? Forget it - painful experience since the information provided is misleading and customer support just ends the chat without giving any resolution.

What they ask for

2 reviews ask for something

Type unclear100%

Shared by OneStar. The title and categories are theirs; every number is counted by OneStar from the reviews.

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