Utilities apps: what reviewers complain about

OneStar has 5 public reports on 5 utilities apps, and the report shown for each app read 11,461 reviews in all. The most common top complaint is Crashes and bugs, which leads for 3 of the 5 apps, followed by Missing feature (2 apps). Google Authenticator has the highest complain share: 55% of the reviewers its report read name a problem, and Crashes and bugs makes up 16% of those complaints. Google Chrome has the lowest, at 46%. Over the last 30 days of each report, the average star rating fell for 1 and rose for 4 of the 5 apps with enough recent reviews to compare; it fell furthest for Google Authenticator, down 0.01 to 3.72 stars. The newest report was updated on October 30, 2026.

5 apps, most complained firstMore filters in the gallery

Arc Search — Find it, FasterThe Browser Company of New York Inc. · App Store + Play

By OneStar

Did Arc Search users notice The Browser Company moving on?

Natural mix · 2024-06-01 to 2026-09-25 · 2,271 reviewsNatural mix · 2024-06-01 to 2026-09-25 · 2,271

Top praise: easy to use and works reliably. Top complaint: missing feature (in 55% of complaints), then crashes and bugs.

Missing feature53%

Watch out for crashes and bugs: raised in 10% of written reviews, store score 4.8.

Rating, 30 days 4.23 +0.32Updated Sep 25

Firefox Fast & Private BrowserMozilla Corporation · App Store + Play

By OneStar

Why people pick Firefox on mobile, and what makes them leave

Natural mix · last year · 2,183 reviews · refreshed weeklyNatural mix · last year · 2,183 · weekly

Top praise: respects privacy and attention, then works reliably. Top complaint: missing feature (29% of complaints, mentioned in 33%), then crashes and bugs.

Missing feature29%

Watch out for crashes and bugs: raised in 14% of written reviews, store score 4.6.

Rating, 30 days 4.10 +0.42Updated Oct 30

Google ChromeGoogle LLC · App Store + Play

By OneStar

What mobile Chrome users still wish Google would fix

Problems first · last year · 3,000 reviews · refreshed weeklyProblems first · last year · 3,000 · weekly

Top praise: works reliably, then easy to use. Top complaint: crashes and bugs (26% of complaints, mentioned in 30%), then bad update or redesign.

Crashes and bugs26%

Watch out for crashes and bugs: raised in 14% of written reviews, store score 4.1.

Rating, 30 days 4.05 +0.03Updated Oct 30

GoogleGoogle LLC · App Store + Play

By OneStar

What people complain about and love in 2026

Natural mix · last year · 2,635 reviews · refreshed weeklyNatural mix · last year · 2,635 · weekly

Top praise: easy to use, then works reliably. Top complaint: crashes and bugs (24% of complaints, mentioned in 27%), then content quality.

Crashes and bugs24%

Watch out for crashes and bugs: raised in 12% of written reviews, store score 4.1.

Rating, 30 days 3.72 +0.09Updated Oct 23

Google AuthenticatorGoogle LLC · App Store + Play

By OneStar

What people complain about and love in 2026

Natural mix · last year · 1,372 reviews · refreshed weeklyNatural mix · last year · 1,372 · weekly

Top praise: easy to use, then works reliably. Top complaint: crashes and bugs (16% of complaints, mentioned in 24%), then login and account.

Crashes and bugs16%

Watch out for crashes and bugs: raised in 13% of written reviews, store score 4.5.

Rating, 30 days 3.72 −0.01Updated Oct 23