Why people pick Firefox on mobile, and what makes them leave
Shared report · refreshed weekly · updated Oct 2, 2026
Firefox is a fast, private web browser designed to protect you by default.
Utilities · Free · out since 2015 · from the App Store descriptionSample2,774 reviews1,207 Google Play · 1,567 App Store
Which reviewsNatural mixHealth check
DatesOct 2, 2025 to Oct 2, 2026Last year
Where5 App Store countriesevery language; Google Play is global
Top praise: respects privacy and attention and works reliably. Top complaint: missing feature (in 33% of complaints), then crashes and bugs.
2,774Reviews analyzedposted over 12 months
52%Complain1,455 reviews
56%Praise1,553 reviews
5%Says they're quittingstopped or quitting now
What goes wrong
Missing feature30%
No extensions means your browser is useless. You should have used this as a chance to put apple on the spot about their terrible privacy support.
Crashes and bugs25%
The latest update has completely broken the app for me.
Bad update or redesign18%
They moved stuff to the bottom of the page.
What goes well
General praise51%
Best browser I’ve ever used
Respects privacy and attention21%
It’s more private than Chrome or Edge. It works well on mobile.
Works reliably17%
Firefox works reliably and fast. love it.
Their categories
Yes or no questions the person who shared it asked of every review
Add-ons8%
Currently completely unusable. Sites do not load at all, extensions are not detected, nor can you access their settings/Mozilla Store Pages. I guess we need to let AI make more "bug fixes".
Site compatibility4%
Currently completely unusable. Sites do not load at all, extensions are not detected, nor can you access their settings/Mozilla Store Pages. I guess we need to let AI make more "bug fixes".
Speed and rendering9%
The massive lag between switch tabs and closing or opening tabs still hasn’t been fixed. I’ve added the comment to the help page and received no reply. App is becoming unusable.
Tabs and sessions13%
crashes constantly scrolling pages or through open tabs.
Unwanted features22%
crashes constantly scrolling pages or through open tabs.
What they use it for
113 of 1,954 reviewers said; shares are of them; 2 more with a free account
Security and privacy67%
Personal life12%
What they ask for
382 reviews ask for something; 4 more with a free account
New feature or option58%
Bring something back32%
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating5 stars: say they're quitting less often than everyone (under 1% vs 5%).
Developer replyDeveloper replied: mention company, ethics and policy less often than everyone (2% vs 4%).