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Apple MusicApple Inc.App Store 4.9Google Play 4.6

Spotify vs Apple Music vs YouTube Music: what listeners complain about ·

Shared report · refreshed weekly · updated Oct 1, 2026

About Apple Music

Apple Music is all about the music, with the highest audio quality; exclusive, in-depth content and unparalleled access to the artists you love–all ad-free.

Music · Free · out since 2016 · from the App Store description
Sample2,981 reviews1,356 Google Play · 1,628 App Store
Which reviewsNatural mixCompare
DatesOct 1, 2025 to Oct 1, 2026Not every store reached back to the start
Where5 App Store countriesevery language; Google Play is global

Top praise: content variety and depth and easy to use. Top complaint: crashes and bugs (in 31% of complaints), then missing feature.

2,981Reviews analyzedposted over 12 months
54%Complain1,622 reviews
56%Praise1,680 reviews
2%Says they're quittingstopped or quitting now; 1% more cancelled a paid plan

What goes wrong

Crashes and bugs29%
Unable to open app , slow in function. Fix it, can’t download load musics. Also deleted my downloaded music.May be bugs, or crashed , fix it .
Missing feature20%
why take away my station it was random and great time to cancel subscription and go to spotify
Pricing and fees10%
I cannot listen to music I purchased.

What goes well

General praise51%
Love it absolutely awesome
Content variety and depth15%
This is a great app! Basically every song is here! To anyone who is looking for a song go on here!! :3
Easy to use9%
This is a amazing music app. So simple and easy to use Highle recommend

Their categories

Yes or no questions the person who shared it asked of every review

App bugs and playback25%
Unable to open app , slow in function. Fix it, can’t download load musics. Also deleted my downloaded music.May be bugs, or crashed , fix it .
Library and playlists16%
Unable to open app , slow in function. Fix it, can’t download load musics. Also deleted my downloaded music.May be bugs, or crashed , fix it .
Price increases4%
I tried opening the app just to listen to a song but my ENTIRE library is erased and everytime I try to listen to a song it gives me a pop up saying I have to pay for a subscription just to listen...
Recommendations and shuffle13%
The suggested music is nowhere near my taste in music, songs skip by themselves, pause by themselves and the app is always shutting itself down.
Sound quality4%
I used this app for years never had an issue until the beginning of July 2026 the app updated and became a piece of garbage constantly freezing giving me error codes won't automatically connect to...

What they use it for

797 of 2,981 reviewers said; shares are of them; 3 more with a free account

Listening94%
Working out1%

What they ask for

308 reviews ask for something; 5 more with a free account

New feature or option60%
More content12%

Who is saying it

The biggest clear differences between audiences; 6 more with a free account

Star rating5 stars: say they're quitting less often than everyone (under 1% vs 2%).

PlatformApp Store: mention login and account less often than everyone (under 1% vs 8%).