Where does Claude lose people: limits, refusals or reliability?
Shared report · refreshed weekly · updated Oct 2, 2026
Meet Claude, your AI problem solver and thinking partner.
Productivity · Free · out since 2024 · from the App Store descriptionSample2,907 reviews1,248 Google Play · 1,659 App Store
Which reviewsNatural mixFind problems
DatesOct 2, 2025 to Oct 2, 2026Last year
Where5 App Store countriesevery language; Google Play is global
Top praise: works reliably and easy to use. Top complaint: crashes and bugs (in 25% of complaints), then missing feature.
2,907Reviews analyzedposted over 12 months
49%Complain1,435 reviews
63%Praise1,820 reviews
4%Says they're quittingstopped or quitting now; <1% more cancelled a paid plan
What goes wrong
Crashes and bugs23%
It doesn’t let me do anything The only thing on my screen says something went wrong.
Missing feature22%
Funny how Gemini has all this sorted out flawlessly.) The Claude AI model is decent, this app to interact with it is completely and utterly useless in the most infuriating way.
Content quality19%
Consistently very inaccurate, no chat search, dismissive and unpleasant tone
What goes well
General praise56%
love using this!!!!!
Helps me learn or get things done27%
A very good app..I love it so much...it teaches me through new topics step by steps and clarifying things
Works reliably4%
The recent fix on remote sessions is the standout.
Their categories
Yes or no questions the person who shared it asked of every review
Conversation length3%
In long, ongoing conversations about a specific topic it’s frustrating to hit a limit to where you either can’t keep chatting or can’t send more attachments.
Missing features9%
Consistently very inaccurate, no chat search, dismissive and unpleasant tone
Outages and errors29%
I lost my all projects, I had already pro plan, suddenly logged out and everything is gone!!!!!
Refusals7%
Claude blocked my account claiming I was a child using their platform.
Usage limits22%
Crashing
What they use it for
69 of 448 reviewers said; shares are of them; 4 more with a free account
Work41%
School or study16%
What they ask for
132 reviews ask for something; 4 more with a free account
New feature or option55%
Bring something back12%
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating5 stars: say they're quitting less often than everyone (under 1% vs 4%).
Star rating1 star: say they're quitting 2.8x as often as everyone (11% vs 4%).