Sign in

Finance apps: what reviewers complain about

OneStar has 10 public reports on 10 finance apps, and the report shown for each app read 19,310 reviews in all. The most common top complaint is Crashes and bugs, which leads for 4 of the 10 apps, followed by Missing feature (2 apps) as well as Bans and moderation (1 app). PayPal has the highest complain share: 79% of the reviewers its report read name a problem, and Crashes and bugs makes up 16% of those complaints. Capital One Mobile has the lowest, at 40%. Over the last 30 days of each report, the average star rating fell for 6 and rose for 3 of the 10 apps with enough recent reviews to compare; it fell furthest for Venmo, down 0.67 to 2.29 stars. The newest report was updated on October 29, 2026.

10 apps, most complained firstMore filters in the gallery
Chase Mobile®: Bank & InvestJPMorgan Chase Bank, NA · App Store + Play
By OneStar

What people complain about and love in 2026

Natural mix · last year · 1,874 reviews · refreshed weeklyNatural mix · last year · 1,874 · weekly

Top praise: easy to use, then great service or staff. Top complaint: crashes and bugs (23% of complaints, mentioned in 26%), then login and account.

Crashes and bugs23%

Watch out for crashes and bugs: raised in 14% of written reviews, store score 4.8.

Rating, 30 days 3.17 −0.05Updated Oct 22
Coinbase: Buy Crypto & StocksCoinbase, Inc. · App Store + Play
By OneStar

What people complain about and love in 2026

Natural mix · last year · 2,274 reviews · refreshed weeklyNatural mix · last year · 2,274 · weekly

Top praise: easy to use, then works reliably. Top complaint: crashes and bugs (22% of complaints, mentioned in 23%), then login and account.

Crashes and bugs22%

Watch out for crashes and bugs: raised in 11% of written reviews, store score 4.6.

Rating, 30 days 2.94 −0.66Updated Oct 20
Cash AppBlock, Inc. · App Store + Play
By OneStar

Venmo vs Cash App vs PayPal: where payments go wrong

Natural mix · last year · 1,782 reviews · refreshed weeklyNatural mix · last year · 1,782 · weekly

Top praise: easy to use, then works reliably. Top complaint: bans and moderation (22% of complaints), then crashes and bugs.

Bans and moderation22%

Watch out for bans and moderation: raised in 10% of written reviews, store score 4.8.

Rating, 30 days 3.85 −0.08Updated Oct 26

Head to head: Venmo vs Cash App vs PayPal

Capital One MobileCapital One Services, LLC · App Store + Play
By OneStar

What people complain about and love in 2026

Natural mix · last year · 1,781 reviews · refreshed weeklyNatural mix · last year · 1,781 · weekly

Top praise: easy to use, then works reliably. Top complaint: crashes and bugs (21% of complaints, mentioned in 23%), then missing feature.

Crashes and bugs21%

Watch out for crashes and bugs: raised in 9% of written reviews, store score 4.8.

Rating, 30 days 3.69 0.00Updated Oct 22
VenmoThe Delancey Corporation, LLC · App Store + Play
By OneStar

Venmo vs Cash App vs PayPal: where payments go wrong

Natural mix · last year · 1,948 reviews · refreshed weeklyNatural mix · last year · 1,948 · weekly

Top praise: easy to use and works reliably. Top complaint: customer support (21% of complaints, mentioned in 23%), then crashes and bugs.

Customer support21%

Watch out for customer support: raised in 16% of written reviews, store score 4.8.

Rating, 30 days 2.29 −0.67Updated Oct 19

Head to head: Venmo vs Cash App vs PayPal

Webull: Investing & TradingWebull Technologies Pte. Ltd. · App Store + Play
By OneStar

Robinhood vs Webull: which trading app do investors trust?

Natural mix · last year · 1,239 reviews · refreshed weeklyNatural mix · last year · 1,239 · weekly

Top praise: easy to use, then works reliably. Top complaint: missing feature (20% of complaints, mentioned in 23%), then crashes and bugs.

Missing feature20%

Watch out for crashes and bugs: raised in 10% of written reviews, store score 4.7.

Rating, 30 days 3.04 +0.32Updated Oct 26

Head to head: Robinhood vs Webull

Kalshi: Trade Football & moreKALSHI INC. · App Store + Play
By OneStar

Kalshi reviews: trading, payouts and whether it feels like gambling

Natural mix · last year · 1,968 reviews · refreshed weeklyNatural mix · last year · 1,968 · weekly

Top praise: easy to use, then content variety and depth. Top complaint: company, ethics and policy (19% of complaints, mentioned in 20%), then crashes and bugs.

Company, ethics and policy19%

Watch out for crashes and bugs: raised in 6% of written reviews, store score 4.8.

Rating, 30 days 3.72 −0.16Updated Oct 28
Chime® – Mobile BankingChime Financial, Inc. · App Store + Play
By OneStar

What people complain about and love in 2026

Natural mix · last year · 1,835 reviews · refreshed weeklyNatural mix · last year · 1,835 · weekly

Top praise: easy to use, then good value or free. Top complaint: charges and refunds (18% of complaints, mentioned in 19%), then customer support.

Charges and refunds18%

Watch out for charges and refunds: raised in 8% of written reviews, store score 4.8.

Rating, 30 days 3.84 +0.32Updated Oct 29
PayPal - Pay, Send, SavePayPal, Inc. · App Store + Play
By OneStar

Venmo vs Cash App vs PayPal: where payments go wrong

Natural mix · last year · 2,598 reviews · refreshed weeklyNatural mix · last year · 2,598 · weekly

Top praise: easy to use, then works reliably. Top complaint: crashes and bugs (16% of complaints, mentioned in 18%), then login and account.

Crashes and bugs16%

Watch out for crashes and bugs: raised in 14% of written reviews, store score 4.6.

Rating, 30 days 2.23 +0.31Updated Oct 26

Head to head: Venmo vs Cash App vs PayPal

Robinhood: Trading & InvestingRobinhood Markets Inc · App Store + Play
By OneStar

Robinhood vs Webull: which trading app do investors trust?

Natural mix · last year · 2,011 reviews · refreshed weeklyNatural mix · last year · 2,011 · weekly

Top praise: easy to use, then works reliably. Top complaint: missing feature (16% of complaints, mentioned in 17%), then login and account.

Missing feature16%

Watch out for login and account: raised in 8% of written reviews, store score 4.4.

Rating, 30 days 4.03 −0.24Updated Oct 26

Head to head: Robinhood vs Webull