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Google GeminiGoogle LLCApp Store 4.7Google Play 4.6

ChatGPT vs Claude vs Gemini: which AI app do reviewers trust? · Gemini

Shared report · refreshed weekly · updated Oct 1, 2026

About Google Gemini

From your morning commute to late-night deep dives, Google Gemini is your personal, proactive and powerful AI assistant.

Productivity · Free · out since 2024 · from the App Store description
Sample1,961 reviews571 Google Play · 1,391 App Store
Which reviewsNatural mixCompare
DatesOct 1, 2025 to Oct 1, 2026Not every store reached back to the start
Where5 App Store countriesevery language; Google Play is global

Top praise: easy to use and works reliably. Top complaint: content quality (in 41% of complaints), then crashes and bugs.

1,961Reviews analyzedposted over 40 days
22%Complain437 reviews
79%Praise1,548 reviews
1%Says they're quittingstopped or quitting now; <1% more cancelled a paid plan

What goes wrong

Content quality39%
Extremely poorly designed and almost always randomly hallucinates things then tries to gaslight you when you correct it. Do not use, use any other AI app every
Crashes and bugs16%
Worked fine for a few weeks then all of a sudden, and no apparent reason, whenever it now opens it just acts like it’s frozen and none of the online fixes work.
Missing feature17%
Absolutely terrible - does not maintain the same functionality as Google Assistant, which is the bare minimum

What goes well

General praise60%
Love it
Helps me learn or get things done21%
I have been able to create multiple cinematic trailers as well as ads for my Facebook as well as it has helped me make my books manuscripts publishable
Easy to use7%
Love how easy it is to use

Their categories

Yes or no questions the person who shared it asked of every review

Bugs and outages21%
Worked fine for a few weeks then all of a sudden, and no apparent reason, whenever it now opens it just acts like it’s frozen and none of the online fixes work.
Memory and lost chats3%
Frustrating lack of accuracy and needs a built-in search feature
Refusals and guardrails5%
I give it clear instructions what I want it to do, and the results are nothing close to what I asked for.
Usage limits and pricing4%
Once you buy it is almost impossible to cancel.
Wrong or made up answers13%
Extremely poorly designed and almost always randomly hallucinates things then tries to gaslight you when you correct it. Do not use, use any other AI app every

What they use it for

240 of 1,961 reviewers said; shares are of them; 4 more with a free account

Personal life49%
School or study22%

What they ask for

62 reviews ask for something; 4 more with a free account

New feature or option41%
Bring something back28%

Who is saying it

The biggest clear differences between audiences; 6 more with a free account

Star rating1 star: say they're quitting 7.8x as often as everyone (5% vs 1%).

PlatformApp Store: say they're quitting less often than everyone (under 1% vs 1%).