Price hikes, ads and password sharing: why Netflix viewers complain
Shared report · refreshed weekly · updated Oct 2, 2026
Discover award-winning series, movies, live events, podcasts, and games on the go - all in the mobile app.
Entertainment · Free · out since 2010 · from the App Store descriptionSample2,531 reviews1,265 Google Play · 1,266 App Store
Which reviewsNatural mixCustom
DatesOct 2, 2025 to Oct 2, 2026Last year
Where5 App Store countriesevery language; Google Play is global
Top praise: content variety and depth and easy to use. Top complaint: missing feature (in 32% of complaints), then crashes and bugs.
2,531Reviews analyzedposted over 12 months
57%Complain1,432 reviews
49%Praise1,230 reviews
3%Says they're quittingstopped or quitting now; 1% more cancelled a paid plan
What goes wrong
Missing feature29%
Netflix removed the cast feature from the app. I have cancelled my subscription for good this time. I refuse to pay more and more money for a service that gets worse every month.
Crashes and bugs16%
can't even open the app even if I uninstall it
Pricing and fees12%
Your price plans are a disgrace! To force customers into either paying nearly double the price to have the same plan without adverts, or suffer reduced device usage WITH adverts is utter extortion!
What goes well
General praise48%
This platform is so great
Content variety and depth35%
I love this app because you can watch nearly everything and I like to watch the rookie.😀
Fun and engaging9%
It is so fun to watch and I will use it any time
Their categories
Yes or no questions the person who shared it asked of every review
Ads7%
I don't mind ads but they have made this app unusable both in web form and app form.
Catalog30%
Your price plans are a disgrace! To force customers into either paying nearly double the price to have the same plan without adverts, or suffer reduced device usage WITH adverts is utter extortion!
Household sharing4%
one account for two devices, I tried logging in to my phone but it's said it's not part of the household, I logged in the main one on TV after a month, but I still don't have access on my phone,...
Playback and quality12%
and for the second time, i didn't pay na kase laggy, and i already unsubscribed it, and still it was AUTODEBT on my gcash acc, it was my ONLY ALLOWANCE for the week and it was AUTODEBT on my gcash...
Price increases9%
They will change your subscription without your consent and charge you basically whatever amount they want to.
What they use it for
450 of 1,114 reviewers said; shares are of them; 3 more with a free account
Watching shows and films93%
Family and kids4%
What they ask for
420 reviews ask for something; 5 more with a free account
More content47%
Bring something back20%
Who is saying it
The biggest clear differences between audiences; 4 more with a free account
Star rating5 stars: say they're quitting less often than everyone (under 1% vs 3%).
Star rating1 star: say they're quitting 3.0x as often as everyone (9% vs 3%).