Do Perplexity users trust the answers and the sources?
Shared report · refreshed weekly · updated Oct 2, 2026
Accurate answers to any question, backed by sources and citations.
Productivity · Free · out since 2023 · from the App Store descriptionSample2,600 reviews999 Google Play · 1,601 App Store
Which reviewsNatural mixCustom
DatesOct 2, 2025 to Oct 2, 2026Last year
Where5 App Store countriesevery language; Google Play is global
Top praise: works reliably and easy to use. Top complaint: content quality (in 33% of complaints), then pricing and fees.
2,600Reviews analyzedposted over 12 months
44%Complain1,153 reviews
61%Praise1,589 reviews
4%Says they're quittingstopped or quitting now; 1% more cancelled a paid plan
What goes wrong
Content quality30%
Does not listen to command prompts, pulls garbage information from amateur sources and lists them as written in stone rules, hallucinates answers and parts to questions of mine daily, fails to...
Pricing and fees18%
And they won't tell you how much money you have to give to get X amount of credits so they just push you to do the upgrade to the maximum subscription.
Crashes and bugs12%
Latest Update Makes App Unusable
What goes well
General praise48%
Perplexity is great!
Helps me learn or get things done29%
This has been so far a learning tool and a great help with my presentations. I love it as a companion.
Works reliably9%
The speed of this app is insane compared to chat gpt
Their categories
Yes or no questions the person who shared it asked of every review
Model choice3%
Worst value in AI
Pro subscription and billing21%
Why was I charged for a free trial for 5 min? Trying to get a refund for an app I didn't use and dont have and it was denied?
Sources2%
Does not listen to command prompts, pulls garbage information from amateur sources and lists them as written in stone rules, hallucinates answers and parts to questions of mine daily, fails to...
Upsells and ads13%
worst app i have have ever seen just see ads and black and white screen and ads of this app say it's better than chat GPT but it is totally fake ads
Wrong answers15%
Does not listen to command prompts, pulls garbage information from amateur sources and lists them as written in stone rules, hallucinates answers and parts to questions of mine daily, fails to...
What they use it for
120 of 1,336 reviewers said; shares are of them; 4 more with a free account
School or study37%
Personal life26%
What they ask for
115 reviews ask for something; 5 more with a free account
New feature or option49%
Bring something back15%
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating5 stars: say they're quitting less often than everyone (under 1% vs 4%).
Star rating1 star: say they're quitting 2.9x as often as everyone (13% vs 4%).