Did tariffs change what Temu shoppers complain about?
Shared report · updated Sep 25, 2026
No matter what you're looking for, Temu has you covered, including fashion, home decor, handmade crafts, beauty & cosmetics, clothing, shoes, and more.
Shopping · Free · out since 2022 · from the App Store descriptionSample2,575 reviews1,388 Google Play · 1,187 App Store
Which reviewsNatural mixRelease check
DatesJan 1, 2025 to Sep 25, 2026Not every store reached back to the start
Where5 App Store countriesevery language; Google Play is global
Top praise: good value or free and great service or staff. Top complaint: service behind the app (in 40% of complaints), then company, ethics and policy.
2,575Reviews analyzedposted over 21 months
54%Complain1,395 reviews
61%Praise1,559 reviews
5%Left or refundeduninstall, cancel or refund
What goes wrong
Service behind the app37%
Out over $41 thanks for nothing
Company, ethics and policy16%
Poor quality, ai slop, child labour, cheap labour, and unfair working conditions hidden behind the scenes.
Ads13%
Endless unstoppable ads that literally prevent me from using my phone. Just stop. I swear I will never order from you again.
What goes well
Good value or free34%
Love this app! Great quality items for less! Shop here quite often.
General praise33%
Love them. And have no compliants
Great service or staff17%
Vraiment très rapide et très contente de mes produits, merci Temu!
Their categories
Yes or no questions the person who shared it asked of every review
Games and pushy promotions31%
temu just scam me for $53.
Higher prices and import fees4%
I bought something that cost $20 and they took $50 and had to get a refund I don't like Temu.
Not as pictured13%
hi,I had a bad experience with Temu, they sent me wrong and broken items which I didn't pick,and the delivery took 3 months to be delivered and the driver told me it was written a wrong address, I...
Refunds and returns6%
If items are advertised as free, customers should not be unexpectedly charged $128.
Shipping delays10%
Out over $41 thanks for nothing
What they ask for
83 reviews ask for something; 4 more with a free account
New feature or option40%
Platform, device or language18%
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating5 stars: left or refunded less often than everyone (under 1% vs 5%).
Star rating1 star: left or refunded 2.7x as often as everyone (14% vs 5%).