Spotify vs Apple Music vs YouTube Music: what listeners complain about ·
Shared report · refreshed weekly · updated Oct 1, 2026
Connecting you to the world of music:
Music · Free · out since 2015 · from the App Store descriptionSample2,780 reviews1,164 Google Play · 1,616 App Store
Which reviewsNatural mixCompare
DatesOct 1, 2025 to Oct 1, 2026Not every store reached back to the start
Where5 App Store countriesevery language; Google Play is global
Top praise: content variety and depth and good value or free. Top complaint: crashes and bugs (in 34% of complaints), then missing feature.
2,780Reviews analyzedposted over 12 months
70%Complain1,943 reviews
46%Praise1,289 reviews
3%Says they're quittingstopped or quitting now; 1% more cancelled a paid plan
What goes wrong
Crashes and bugs32%
I opened the app and all there was just a black screen and I couldn’t use the music
Missing feature26%
App is absolutely no use whatsoever if you can’t play music in the background
Pricing and fees8%
I am absolutely not willing to pay that much for a service that has not changed for over a decade.
What goes well
General praise56%
absolutly amazing. when i first got it, it took awhile to get used too bc i switched frm spotify but this is 100% better everybody should use this
Content variety and depth23%
billions/entire albums of songs are in library no need to go anywhere! It’s amazing !
Good value or free6%
Best value in town for music streaming.
Their categories
Yes or no questions the person who shared it asked of every review
App bugs and playback34%
I opened the app and all there was just a black screen and I couldn’t use the music
Library and playlists16%
But suddenly all my saved music and playlists disappeared and whenever I clicked on resubscribe (cuz I thought it was just my free trial timing out) it kept telling me I’m already subscribed and I...
Price increases3%
I am absolutely not willing to pay that much for a service that has not changed for over a decade.
Recommendations and shuffle12%
Literally the worst music suggestions a music app can make.
Sound quality5%
The app will not play bass and leaves out part of songs. App is updated. I googled it and did what it suggested and still does not work
What they use it for
990 of 2,780 reviewers said; shares are of them; 3 more with a free account
Listening95%
Working out2%
What they ask for
491 reviews ask for something; 5 more with a free account
New feature or option67%
Bring something back19%
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating5 stars: say they're quitting less often than everyone (under 1% vs 3%).
StorefrontIndia: say they're quitting less often than everyone (1% vs 3%).