Vrbo reviews - google play store
Shared report · updated Sep 25, 2026
Vrbo is a vacation rental app for booking top-rated homes — beach houses, cabins, condos, cottages, and villas — so your family or group gets the entire place to yourselves.
Travel And Local · Free · from the Google Play descriptionSample2,025 reviews2,025 Google Play
Which reviewsProblems firstFind problems
DatesAll time to Sep 25, 2026The newest reviews each store gave
WhereGlobalevery language
Top praise: easy to use and great service or staff. Top complaint: service behind the app (in 23% of complaints), then crashes and bugs.
2,025Reviews analyzedposted over 19 months
85%Complain1,721 reviews
17%Praise346 reviews
5%Left or refundeduninstall, cancel or refund
What goes wrong
Service behind the app20%
A total scam!!!
Crashes and bugs19%
Updated the app today, now it won't open. It shows the logo, then immediately closes.
Customer support15%
It's impossible to speak with a human with any kind of authority if you have an issue.
What goes well
Easy to use31%
Great app easy to use
Great service or staff25%
my wife and I rented a small cabin on a lake through verbo and it was beautiful just as advertised!
General praise18%
Love it so far!
Their categories
Yes or no questions the person who shared it asked of every review
Booking changes2%
The house owner was allowed to CHANGE the date of my booking 12 days before and now there is no vacancy for my group anywhere.
Listing accuracy5%
Refused to refund my money that your company charged my account 2x.
Refunds for cancellations7%
Refused to refund my money that your company charged my account 2x.
What they ask for
89 reviews ask for something; 4 more with a free account
New feature or option52%
Bring something back11%
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating1 star: left or refunded 3.7x as often as everyone (16% vs 4%).
Star rating1 star: mention missing feature less often than everyone (7% vs 12%).