Photo and Video apps: what reviewers complain about

OneStar has 6 public reports on 6 photo and video apps, and the report shown for each app read 15,532 reviews in all. The most common top complaint is Pricing and fees, which leads for 2 of the 6 apps, followed by Ads (1 app) as well as Bans and moderation (1 app). CapCut has the highest complain share: 73% of the reviewers its report read name a problem, and Pricing and fees makes up 42% of those complaints. Canva AI Photo & Video Editor has the lowest, at 26%. Over the last 30 days of each report, the average star rating rose for all 6 apps with enough recent reviews to compare. The newest report was updated on October 29, 2026.

6 apps, most complained firstMore filters in the gallery

CapCut: Photo & Video EditorBYTEDANCE PTE. LTD. · App Store + Play

By OneStar

CapCut's paywall and terms: what editors complain about

Natural mix · last year · 3,000 reviews · refreshed weeklyNatural mix · last year · 3,000 · weekly

Top praise: easy to use, then content variety and depth. Top complaint: pricing and fees (42% of complaints, mentioned in 44%), then crashes and bugs.

Pricing and fees42%

Watch out for pricing and fees: raised in 32% of written reviews, store score 3.7.

Rating, 30 days 3.43 +0.41Updated Oct 28

YouTubeGoogle LLC · App Store + Play

By OneStar

Ads, age checks and Premium prices: what YouTube app users complain about

Natural mix · 2025-03-01 to 2026-10-01 · 2,406 reviewsNatural mix · 2025-03-01 to 2026-10-01 · 2,406

Top praise: content variety and depth and works reliably. Top complaint: ads (in 42% of complaints), then crashes and bugs.

Ads41%

Watch out for ads: raised in 25% of written reviews, store score 4.0.

Rating, 30 days 3.47 +0.45Updated Oct 1

InstagramInstagram, Inc. · App Store + Play

By OneStar

Reels, reposts and the Friends map: what Instagram users complain about

Natural mix · 2025-05-01 to 2026-10-01 · 2,412 reviewsNatural mix · 2025-05-01 to 2026-10-01 · 2,412

Top praise: community and social and easy to use. Top complaint: login and account (in 41% of complaints), then crashes and bugs.

Watch out for login and account: raised in 24% of written reviews, store score 4.1.

Rating, 30 days 3.61 +0.78Updated Oct 1

Google Photos: Backup & EditGoogle LLC · App Store + Play

By OneStar

What people complain about and love in 2026

Natural mix · last year · 2,053 reviews · refreshed weeklyNatural mix · last year · 2,053 · weekly

Top praise: easy to use, then works reliably. Top complaint: missing feature (23% of complaints, mentioned in 25%), then crashes and bugs.

Missing feature23%

Watch out for crashes and bugs: raised in 10% of written reviews, store score 4.4.

Rating, 30 days 4.21 +0.02Updated Oct 27

Canva AI Photo & Video EditorCanva Pty Ltd · App Store + Play

By OneStar

What people complain about and love in 2026

Natural mix · last year · 2,661 reviews · refreshed weeklyNatural mix · last year · 2,661 · weekly

Top praise: easy to use, then content variety and depth. Top complaint: pricing and fees (22% of complaints, mentioned in 24%), then crashes and bugs.

Pricing and fees22%

Watch out for pricing and fees: raised in 6% of written reviews, store score 4.8.

Rating, 30 days 4.42 +0.03Updated Oct 29

SnapchatSnap, Inc. · App Store + Play

By OneStar

Snapchat reviews: Snapchat+, My AI and the redesigns

Natural mix · last year · 3,000 reviews · refreshed weeklyNatural mix · last year · 3,000 · weekly

Top praise: community and social, then easy to use. Top complaint: bans and moderation (20% of complaints, mentioned in 21%), then missing feature.

Bans and moderation20%

Watch out for bans and moderation: raised in 13% of written reviews, store score 4.2.

Rating, 30 days 3.45 +0.20Updated Oct 28