Did retiring GPT-4o cost ChatGPT its most loyal users?
Shared report · updated Sep 25, 2026
Introducing ChatGPT for iOS: OpenAI’s latest advancements at your fingertips.
Productivity · Free · out since 2023 · from the App Store descriptionSample2,118 reviews531 Google Play · 1,587 App Store
Which reviewsNatural mixRelease check
DatesOct 1, 2025 to Sep 25, 2026Not every store reached back to the start
Where5 App Store countriesevery language; Google Play is global
Top praise: easy to use and works reliably. Top complaint: content quality (in 37% of complaints), then company, ethics and policy.
2,118Reviews analyzedposted over 12 months
30%Complain625 reviews
73%Praise1,545 reviews
2%Left or refundeduninstall, cancel or refund
What goes wrong
Content quality36%
Biases, hallucinations, horrible web parsing capabilities, horrible reasoning skills.
Company, ethics and policy16%
Subpar tech and they have bent the knee to the authoritarian government. Will never use or open again
Missing feature14%
You can no longer share a whole conversation and add to the conversation!
What goes well
General praise55%
Very very nice app I must say
Helps me learn or get things done35%
I love this app. It has helped me to improve my writing skills.
Fun and engaging3%
ChatGPT is fun. Good for work. And you can play challenges with it. It’s fun five stars.
Their categories
Yes or no questions the person who shared it asked of every review
Memory and context5%
Doesn’t follow instructions, refers to previous things I’ve said that are no longer relevant instead of current things being said, repeats the same mistakes after clarifying what the issue is (and...
Model removed or replaced2%
I just made a new account, and have deleted it after a day. The models are good at pretending to be warm, but they can’t keep up the act, and they’ll end up lecturing, over-analysing, and just...
Personality or tone changed6%
I just made a new account, and have deleted it after a day. The models are good at pretending to be warm, but they can’t keep up the act, and they’ll end up lecturing, over-analysing, and just...
Refusals and guardrails9%
I just made a new account, and have deleted it after a day. The models are good at pretending to be warm, but they can’t keep up the act, and they’ll end up lecturing, over-analysing, and just...
Usage limits15%
You can only use the thing for so long without paying and if you dont pay for the subscription it gets dumber every time it responds until it tells you no more response until you wait 24 hrs or pay
What they ask for
72 reviews ask for something; 3 more with a free account
New feature or option49%
Bring something back29%
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating5 stars: left or refunded less often than everyone (under 1% vs 2%).
Star rating1 star: left or refunded 5.0x as often as everyone (10% vs 2%).