DoorDash vs Uber Eats vs Grubhub: where orders go wrong · Grubhub
Shared report · refreshed weekly · updated Oct 4, 2026
Grubhub is changing the food delivery game.
Food & Drink · Free · out since 2009 · from the App Store descriptionSample3,000 reviews1,488 Google Play · 1,512 App Store
Which reviewsNatural mixCompare
DatesOct 4, 2025 to Oct 4, 2026Last year
Where5 App Store countriesevery language; Google Play is global
Top praise: great service or staff and good value or free. Top complaint: service behind the app (in 64% of complaints), then pricing and fees.
3,000Reviews analyzedposted over 12 months
75%Complain2,254 reviews
30%Praise910 reviews
11%Says they're quittingstopped or quitting now; <1% more cancelled a paid plan
What goes wrong
Service behind the app61%
I reinstalled grubhub after 4 years and they immediately gave me a scam delivery driver who not only didn’t deliver my order but pushed it through the app as delivered.
Pricing and fees11%
I want to order food ONCE, I'm not paying near double the price of an order just to [order id].
Customer support5%
Customer service replaced by a broken AI
What goes well
Great service or staff31%
Great service, served quick and friendly respectful drivers
General praise25%
i love the Grub Hub
Good value or free17%
Best deals, very cheap
Their categories
Yes or no questions the person who shared it asked of every review
Fees and prices16%
Double charged for order.
Late or missing orders44%
I reinstalled grubhub after 4 years and they immediately gave me a scam delivery driver who not only didn’t deliver my order but pushed it through the app as delivered.
Subscription billing2%
ZERO STARS if I can - Cancellation Scam The Grubhub+ free trial is a trap with a non-functional cancellation button.
Support and refunds31%
Double charged for order.
Wrong or missing items15%
I reinstalled grubhub after 4 years and they immediately gave me a scam delivery driver who not only didn’t deliver my order but pushed it through the app as delivered.
What they use it for
812 of 1,672 reviewers said; shares are of them; 3 more with a free account
Delivery100%
Diet0%
What they ask for
172 reviews ask for something; 3 more with a free account
New feature or option41%
Bring something back32%
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating5 stars: say they're quitting less often than everyone (under 1% vs 11%).
Star rating1 star: mention hard to use or cluttered less often than everyone (1% vs 2%).