DoorDash vs Uber Eats vs Grubhub: where orders go wrong
Three apps deliver the same restaurants. Which one loses orders, overcharges or leaves customers without help?
Shared comparison by OneStar · updated Oct 7, 2026By OneStar
With more than 310,000 menus and 55,000+ grocery, convenience and retail stores across 4,000+ cities in the U.S., Canada, Australia, and New Zealand, DoorDash offers the greatest online selection of your favorite restaurants and stores, delivered wherever you are.
Store ratings: App Store 4.8 · Google Play 4.73,000 reviews read · Oct 4, 2025 to Oct 3, 2026Open the DoorDash reportGet food delivery to your doorstep from thousands of amazing local and national restaurants.
Store ratings: App Store 4.8 · Google Play 4.63,000 reviews read · Oct 4, 2025 to Oct 3, 2026Open the Uber Eats reportGrubhub is changing the food delivery game.
Store ratings: App Store 4.8 · Google Play 4.53,000 reviews read · Oct 4, 2025 to Oct 3, 2026Open the Grubhub reportDoorDash leads on 3 of 7 measures; 4 are too close to call.
Scorecard
Each value comes with its 95% range. A leader is named only when the gap holds up to the test.
| Measure | DoorDash | Uber Eats | Grubhub |
|---|---|---|---|
| ComplainShare of reviewers who complain about something, lower is better | 71%Leads95% range 69% to 72% | 76%95% range 75% to 78% | 75%95% range 73% to 76% |
| PraiseShare of reviewers who praise something, higher is better | 34%Leads95% range 32% to 36% | 27%95% range 26% to 29% | 31%95% range 29% to 32% |
| Said they leftShare of reviewers who say they quit or are leaving, lower is better | 9%95% range 8% to 10% | 11%95% range 10% to 12% | 11%95% range 10% to 12% |
| Blame a changeShare of complaints tied to an update, redesign or price change, lower is better | 8%95% range 7% to 9% | 7%95% range 6% to 8% | 9%95% range 8% to 10% |
| SpecificShare of reviews that name something concrete | 94%95% range 92% to 95% | 93%95% range 92% to 94% | 96%95% range 95% to 96% |
| Ask for featuresShare of reviewers who ask for something new or something back | 4%95% range 3% to 5% | 2%95% range 2% to 3% | 6%95% range 5% to 7% |
| SentimentMean feeling in the review text, 0 very negative to 4 very positive, higher is better | 1.44 | 1.15 | 1.29 |
| Star ratingMean stars of the reviewers the sample stands for, higher is better | 2.61Leads | 2.25 | 2.41 |
| Developer repliesShare of reviews with a developer reply, unweighted, higher is better | No data | 1%95% range 0% to 1% | 32%95% range 31% to 34% |
Top findings
- Fewer DoorDash reviewers complain: 71% against 75% for Grubhub.
- Grubhub is weak on service behind the app: 48% of reviewers mention it against 33% for DoorDash, and those reviews average 1.5 stars lower.
- Uber Eats is weak on customer support: 13% of reviewers mention it against 4% for DoorDash, and those reviews average 1.1 stars lower.
- Uber Eats draws more complaints about charges and refunds: 14% of reviewers against 5% for Grubhub.
Where complaints differ most
Share of each app's complaints
Where praise differs most
Share of each app's praise