Uber vs Lyft: fees, waits and support · Lyft
Shared report · refreshed weekly · updated Oct 4, 2026
Whether you’re catching a flight, going out for the night, commuting to the office, or running errands in a rush, the Lyft app offers you multiple ways to get there.
Travel · Free · out since 2012 · from the App Store descriptionTop praise: great service or staff and good value or free. Top complaint: service behind the app (in 52% of complaints), then pricing and fees.
What goes wrong
Late Pickup and Route Deviation Caused Missed Flight
I waited the days from 5 to 7 days to get a refund they charged my card and took nearly 20 dollars from me.
You’ll save way more money on uber there price lock even sucks 🚮
What goes well
Great service, excellent drivers with safe driving skills and convenient fares for travel. No complaints from my experience and no expectations of future disappointment!
I love this app
In Austin, TX Lyft is 2-3 times cheaper than Uber, and the quality is great.
Their categories
Yes or no questions the person who shared it asked of every review
Late Pickup and Route Deviation Caused Missed Flight
Charges you Lyft Cash without Consent and Chat Support Takes Ages I downloaded the app because it was cheaper than Uber, however, if I knew that this app charges your card without your consent, I...
changing payment method shouldnt result in a forced double charge.
Late Pickup and Route Deviation Caused Missed Flight
They automatically charge for a tip without your approval and will not refund the money!
What they use it for
14 of 146 reviewers said; shares are of them; 3 more with a free account
What they ask for
80 reviews ask for something; 3 more with a free account
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating5 stars: say they're quitting less often than everyone (under 1% vs 5%).
Star rating1 star: say they're quitting 2.8x as often as everyone (15% vs 5%).