Uber vs Lyft: fees, waits and support
Both apps faced complaints about fees and subscriptions in 2025. Which one do riders fault more, and for what?
Shared comparison by OneStar · updated Oct 7, 2026By OneStar
UberUber Technologies, Inc. · Travel · Free · out since 2010
Join the millions of riders who trust Uber for their everyday travel needs.
Store ratings: App Store 4.9 · Google Play 4.73,000 reviews read · Oct 9, 2025 to Oct 3, 2026Open the Uber reportLyftLyft, Inc. · Travel · Free · out since 2012
Whether you’re catching a flight, going out for the night, commuting to the office, or running errands in a rush, the Lyft app offers you multiple ways to get there.
Store ratings: App Store 4.9 · Google Play 4.83,000 reviews read · Oct 4, 2025 to Oct 3, 2026Open the Lyft reportUber leads on 3 of 6 measures; 3 are too close to call.
Scorecard
Each value comes with its 95% range. A leader is named only when the gap holds up to the test.
| Measure | Uber | Lyft |
|---|---|---|
| ComplainShare of reviewers who complain about something, lower is better | 42%Leads95% range 40% to 43% | 49%95% range 47% to 50% |
| PraiseShare of reviewers who praise something, higher is better | 59%Leads95% range 57% to 61% | 54%95% range 53% to 56% |
| Said they leftShare of reviewers who say they quit or are leaving, lower is better | 4%Leads95% range 3% to 4% | 5%95% range 5% to 6% |
| Blame a changeShare of complaints tied to an update, redesign or price change, lower is better | 8%95% range 6% to 10% | 7%95% range 6% to 8% |
| SpecificShare of reviews that name something concrete | 92%95% range 90% to 93% | 95%95% range 93% to 96% |
| Ask for featuresShare of reviewers who ask for something new or something back | 3%95% range 2% to 3% | 3%95% range 2% to 3% |
| SentimentMean feeling in the review text, 0 very negative to 4 very positive, higher is better | 2.40 | 2.22 |
| Star ratingMean stars of the reviewers the sample stands for, higher is better | 3.59 | 3.46 |
| Developer repliesShare of reviews with a developer reply, unweighted, higher is better | 0%95% range 0% to 1% | No data |
Top findings
- Fewer Uber reviewers complain: 42% against 49% for Lyft.
- Lyft is weak on service behind the app: 25% of reviewers mention it against 21% for Uber, and those reviews average 2.0 stars lower.
- Lyft is weak on pricing and fees: 9% of reviewers mention it against 5% for Uber, and those reviews average 1.6 stars lower.
- Uber is praised more for great service or staff: 45% of reviewers against 39% for Lyft.
Where complaints differ most
Share of each app's complaints
Service behind the appClear gap
Pricing and feesClear gap
Customer supportClear gap
Where praise differs most
Share of each app's praise
Great service or staffClear gap
Good value or freeClear gap
General praiseWithin noise