DoorDash vs Uber Eats vs Grubhub: where orders go wrong · Uber Eats
Shared report · refreshed weekly · updated Oct 4, 2026
Get food delivery to your doorstep from thousands of amazing local and national restaurants.
Food & Drink · Free · out since 2016 · from the App Store descriptionSample3,000 reviews1,649 Google Play · 1,351 App Store
Which reviewsNatural mixCompare
DatesOct 4, 2025 to Oct 4, 2026Last year
Where5 App Store countriesevery language; Google Play is global
Top praise: great service or staff and easy to use. Top complaint: service behind the app (in 45% of complaints), then charges and refunds.
3,000Reviews analyzedposted over 12 months
77%Complain2,304 reviews
26%Praise793 reviews
11%Says they're quittingstopped or quitting now; 1% more cancelled a paid plan
What goes wrong
Service behind the app41%
I paid for a roll with salmon, but I got some vegetables. My order was mixed up twice, delivered late and not compensated.
Charges and refunds16%
don't order from this corporation because you cancel a meal then they will not reimburse you for the order that you canceled charge you on your account and won't reimburse you.
Customer support14%
don't even waste your time they have NO CUSTOMER SERVICE AT ALL PLEASE DONT USE THIS APP TRUST ME FROM EXPERIENCE LOSS OF MONEY AND THEY SONT CARE DIDNT GET NK CALL FROM THEM THIS IS A GHOST...
What goes well
Great service or staff28%
I love it! I’ve never had late or cold food. The delivery drivers have always been extremely nice and on time/early. Highly recommend to everyone.
General praise30%
Love it
Easy to use17%
The app is so easy to use and convenient in areas that use the app!
Their categories
Yes or no questions the person who shared it asked of every review
Fees and prices28%
I paid for a roll with salmon, but I got some vegetables. My order was mixed up twice, delivered late and not compensated.
Late or missing orders35%
I paid for a roll with salmon, but I got some vegetables. My order was mixed up twice, delivered late and not compensated.
Subscription billing5%
it says I made a subscription but I never did and I have tried cancelling it for multiple times and it never fully cancelled because on my banking app it clearly states that it's still taking...
Support and refunds44%
I paid for a roll with salmon, but I got some vegetables. My order was mixed up twice, delivered late and not compensated.
Wrong or missing items19%
I paid for a roll with salmon, but I got some vegetables. My order was mixed up twice, delivered late and not compensated.
What they use it for
567 of 1,703 reviewers said; shares are of them; 3 more with a free account
Delivery99%
Diet0%
What they ask for
72 reviews ask for something; 4 more with a free account
New feature or option57%
Bring something back17%
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating5 stars: say they're quitting less often than everyone (under 1% vs 11%).
UseDelivery: mention company, ethics and policy less often than everyone (0% vs 3%).