Hidden fees and Uber One: what riders complain about
Shared report · updated Sep 25, 2026
Join the millions of riders who trust Uber for their everyday travel needs.
Travel · Free · out since 2010 · from the App Store descriptionSample2,628 reviews969 Google Play · 1,660 App Store
Which reviewsNatural mixCustom
DatesJan 1, 2025 to Sep 25, 2026Not every store reached back to the start
Where5 App Store countriesevery language; Google Play is global
Top praise: great service or staff and easy to use. Top complaint: service behind the app (in 52% of complaints), then charges and refunds.
2,628Reviews analyzedposted over 6 months
45%Complain1,193 reviews
57%Praise1,490 reviews
4%Says they're quittingstopped or quitting now
What goes wrong
Service behind the app47%
After a while I got a notification saying my delivery parcel had cancelled on me. I LOST MY MONEY AND VALUABLE PARCEL THEY STLOE MY PARCEL.
Charges and refunds15%
Uber jesa fraud app ni dekha aaj tk mane apni metro ticket book krii thii 1 baar cancel refund dekhna pai dubra krdi phirr bhi ase hee failed ho gyi or payment dono baar ho gyii or refund dekha...
Pricing and fees10%
Too expensive comparing to Lyft
What goes well
Great service or staff74%
I had really good experience with uber, good service , drivers was politely, friendly and professional, car was clean and well maintained.
General praise14%
This app is the best
Easy to use4%
Love how simple this is, you see the price, how long it’s going to be, and you pay upfront so no worries of paying, it’s just perfect,
Their categories
Yes or no questions the person who shared it asked of every review
Driver cancellations and waits29%
I pre-booked airport ride to start long trip. After waiting an hour past pickup time, Uber canceled my ride. This will cost me almost $700 in parking fees. I regret trusting Uber.
Safety7%
After a while I got a notification saying my delivery parcel had cancelled on me. I LOST MY MONEY AND VALUABLE PARCEL THEY STLOE MY PARCEL.
Support and refunds18%
Uber jesa fraud app ni dekha aaj tk mane apni metro ticket book krii thii 1 baar cancel refund dekhna pai dubra krdi phirr bhi ase hee failed ho gyi or payment dono baar ho gyii or refund dekha...
Uber One billing2%
I have a Uber one member ship charge on my credit card which I NEVER APPLIED FOR & upon checking my account I don’t have an uber one but they refuse to acknowledge the charge & their call center...
Unexpected fees29%
First time ever using Uber Eats and they charged me double and I’m out money they have no customer service phone number now I have to file a fraud report with my bank.
What they ask for
67 reviews ask for something; 3 more with a free account
New feature or option61%
Bring something back2%
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating1 star: say they're quitting 2.8x as often as everyone (10% vs 4%).
Star rating1 star: mention missing feature less often than everyone (1% vs 3%).