Uber vs Lyft: fees, waits and support · Uber
Shared report · refreshed weekly · updated Oct 4, 2026
Join the millions of riders who trust Uber for their everyday travel needs.
Travel · Free · out since 2010 · from the App Store descriptionSample3,000 reviews1,553 Google Play · 1,447 App Store
Which reviewsNatural mixCompare
DatesOct 4, 2025 to Oct 4, 2026Not every store reached back to the start
Where5 App Store countriesevery language; Google Play is global
Top praise: great service or staff and good value or free. Top complaint: service behind the app (in 50% of complaints), then charges and refunds.
3,000Reviews analyzedposted over 12 months
42%Complain1,253 reviews
59%Praise1,774 reviews
4%Says they're quittingstopped or quitting now; <1% more cancelled a paid plan
What goes wrong
Service behind the app46%
terrible driver + bad support system
Charges and refunds14%
They basically stole £33 from me.
Pricing and fees11%
very expensive so I want to delete and uninstall this app rather than other apps
What goes well
Great service or staff73%
Timing and clean car very professional driver love it
General praise17%
Muy buena app la recomiendo
Good value or free4%
A lot cheaper than local taxi's. More reliable too
Their categories
Yes or no questions the person who shared it asked of every review
Driver cancellations and waits28%
Uber Eats: garbage app. Ordered from a restaurant 5 minutes away; pickup was 45 minutes away. Never again. Lost 💰
Safety8%
terrible driver + bad support system
Subscription billing2%
Cancelled the uber one membership more than 48 hours before the renewal date yet they still charged me for that month and the next month.
Support and refunds20%
terrible driver + bad support system
Unexpected fees31%
They basically stole £33 from me.
What they use it for
119 of 1,567 reviewers said; shares are of them; 3 more with a free account
Commuting20%
Family and kids10%
What they ask for
79 reviews ask for something; 3 more with a free account
New feature or option58%
Pricing option8%
Who is saying it
The biggest clear differences between audiences; 6 more with a free account
Star rating1 star: say they're quitting 3.0x as often as everyone (10% vs 4%).
Star rating1 star: mention missing feature less often than everyone (2% vs 4%).