OneStar has 10 public reports on 7 travel apps, and the report shown for each app read 15,401 reviews in all. Service behind the app is the top complaint for every app. Airbnb has the highest complain share: 60% of the reviewers its report read name a problem, and Service behind the app makes up 17% of those complaints. Waymo has the lowest, at 25%. Over the last 30 days of each report, the average star rating fell for 2 and rose for 5 of the 7 apps with enough recent reviews to compare; it fell furthest for Uber, down 0.37 to 3.58 stars. The newest report was updated on November 1, 2026.
Fewer Waymo reviewers complain: 25% against 34% for Tesla Robotaxi.
Waymo leads on 2 of 6 measures; 4 are too close to call.
Natural mix · last year · 502 reviews · refreshed weeklyNatural mix · last year · 502 · weekly
Top praise: great service or staff, then easy to use. Top complaint: service behind the app (50% of complaints, mentioned in 52%), then missing feature.
Watch out for service behind the app: raised in 18% of written reviews, store score 4.9.
Head to head: Waymo vs Tesla Robotaxi
Fewer Uber reviewers complain: 44% against 50% for Lyft.
Uber leads on 3 of 7 measures; 4 are too close to call.
Natural mix · last year · 3,000 reviews · refreshed weeklyNatural mix · last year · 3,000 · weekly
Top praise: great service or staff, then good value or free. Top complaint: service behind the app (49% of complaints, mentioned in 51%), then pricing and fees.
Watch out for service behind the app: raised in 26% of written reviews, store score 4.9.
Head to head: Uber vs Lyft
Natural mix · last year · 1,964 reviews · refreshed weeklyNatural mix · last year · 1,964 · weekly
Top praise: great service or staff, then easy to use. Top complaint: service behind the app (48% of complaints, mentioned in 53%), then pricing and fees.
Watch out for service behind the app: raised in 13% of written reviews, store score 5.0.
Head to head: Waymo vs Tesla Robotaxi
Natural mix · 2025-01-01 to 2026-09-25 · 2,628 reviewsNatural mix · 2025-01-01 to 2026-09-25 · 2,628
Top praise: great service or staff and easy to use. Top complaint: service behind the app (in 52% of complaints), then unexpected charges.
Watch out for service behind the app: raised in 23% of written reviews, store score 4.8.
Also on Uber - Rides, Eats, Hotels: 1 more
Head to head: Uber vs Lyft
Booking.com is weak on charges and refunds: 10% of reviewers mention it against 5% for Vrbo, and those reviews average 2.4 stars lower.
Vrbo leads on 1 of 7 measures; 6 are too close to call.
Natural mix · last year · 3,000 reviews · refreshed weeklyNatural mix · last year · 3,000 · weekly
Top praise: easy to use, then great service or staff. Top complaint: service behind the app (25% of complaints, mentioned in 31%), then customer support.
Watch out for service behind the app: raised in 14% of written reviews, store score 4.8.
Head to head: Airbnb vs Vrbo vs Booking.com
Natural mix · last year · 2,215 reviews · refreshed weeklyNatural mix · last year · 2,215 · weekly
Top praise: great service or staff, then easy to use. Top complaint: service behind the app (23% of complaints, mentioned in 28%), then customer support.
Watch out for service behind the app: raised in 12% of written reviews, store score 4.8.
Also on Vrbo: Vacation Rentals: Vrbo reviews - google play store
Head to head: Airbnb vs Vrbo vs Booking.com
Natural mix · 2025-06-01 to 2026-09-25 · 2,092 reviewsNatural mix · 2025-06-01 to 2026-09-25 · 2,092
Top praise: easy to use and great service or staff. Top complaint: service behind the app (in 20% of complaints), then customer support.
Watch out for service behind the app: raised in 12% of written reviews, store score 4.6.
Also on Airbnb: 1 more
Head to head: Airbnb vs Vrbo vs Booking.com
