OneStar has 8 public reports on 8 food and drink apps, and the report shown for each app read 18,311 reviews in all. The most common top complaint is Crashes and bugs, tied with Service behind the app, each leading for 4 of the 8 apps. McDonald's has the highest complain share: 92% of the reviewers its report read name a problem, and Crashes and bugs makes up 49% of those complaints. Chick-fil-A has the lowest, at 43%. Over the last 30 days of each report, the average star rating fell for 4 and rose for 4 of the 8 apps with enough recent reviews to compare; it fell furthest for Chick-fil-A, down 0.14 to 3.78 stars. The newest report was updated on November 1, 2026.
Fewer DoorDash reviewers complain: 67% against 75% for Grubhub.
DoorDash leads on 5 of 7 measures; 2 are too close to call.
Natural mix · last year · 2,278 reviews · refreshed weeklyNatural mix · last year · 2,278 · weekly
Top praise: great service or staff, then good value or free. Top complaint: service behind the app (55% of complaints, mentioned in 59%), then pricing and fees.
Watch out for service behind the app: raised in 44% of written reviews, store score 4.7.
Head to head: DoorDash vs Uber Eats vs Grubhub
Natural mix · last year · 2,107 reviews · refreshed weeklyNatural mix · last year · 2,107 · weekly
Top praise: good value or free, then great service or staff. Top complaint: crashes and bugs (49% of complaints, mentioned in 53%), then login and account.
Watch out for crashes and bugs: raised in 48% of written reviews, store score 4.7.
Natural mix · last year · 2,282 reviews · refreshed weeklyNatural mix · last year · 2,282 · weekly
Top praise: great service or staff, then easy to use. Top complaint: service behind the app (47% of complaints, mentioned in 51%), then pricing and fees.
Watch out for service behind the app: raised in 29% of written reviews, store score 4.8.
Natural mix · last year · 3,000 reviews · refreshed weeklyNatural mix · last year · 3,000 · weekly
Top praise: great service or staff, then easy to use. Top complaint: service behind the app (40% of complaints, mentioned in 44%), then charges and refunds.
Watch out for service behind the app: raised in 33% of written reviews, store score 4.7.
Head to head: DoorDash vs Uber Eats vs Grubhub
Natural mix · last year · 3,000 reviews · refreshed weeklyNatural mix · last year · 3,000 · weekly
Top praise: great service or staff, then easy to use. Top complaint: service behind the app (38% of complaints, mentioned in 42%), then pricing and fees.
Watch out for service behind the app: raised in 28% of written reviews, store score 4.8.
Head to head: DoorDash vs Uber Eats vs Grubhub
Natural mix · last year · 1,625 reviews · refreshed weeklyNatural mix · last year · 1,625 · weekly
Top praise: easy to use, then great service or staff. Top complaint: crashes and bugs (38% of complaints, mentioned in 41%), then service behind the app.
Watch out for crashes and bugs: raised in 22% of written reviews, store score 4.7.
Natural mix · last year · 1,763 reviews · refreshed weeklyNatural mix · last year · 1,763 · weekly
Top praise: great service or staff, then easy to use. Top complaint: crashes and bugs (29% of complaints, mentioned in 32%), then login and account.
Watch out for crashes and bugs: raised in 14% of written reviews, store score 4.9.
Natural mix · last year · 2,256 reviews · refreshed weeklyNatural mix · last year · 2,256 · weekly
Top praise: easy to use, then great service or staff. Top complaint: crashes and bugs (23% of complaints, mentioned in 25%), then missing feature.
Watch out for crashes and bugs: raised in 12% of written reviews, store score 4.9.
