Uber vs LyftApp Store + Play
By OneStarUber vs Lyft: fees, waits and support
Fewer Uber reviewers complain: 42% against 49% for Lyft.
Uber leads on 3 of 6 measures; 3 are too close to call.
Directly comparable5 viewsUpdated Oct 7
Reports people shared
Each card is one report with its own question. The title is written by whoever shared it; the line under it says how the reviews were picked.
2 products · 1 comparison
Uber - Rides, Eats, HotelsUber Technologies, Inc. · App Store + Play
By OneStarHidden fees and Uber One: what riders complain about
Natural mix · 2025-01-01 to 2026-09-25 · 2,628 reviewsNatural mix · 2025-01-01 to 2026-09-25 · 2,628
Top praise: great service or staff and easy to use. Top complaint: service behind the app (in 52% of complaints), then unexpected charges.
Service behind the app47%
Rating, 30 days 3.58 −0.373 viewsUpdated Sep 25
AirbnbAirbnb, Inc. · App Store + Play
By OneStarWhat guests and hosts complain about after Airbnb's fee changes
Natural mix · 2025-06-01 to 2026-09-25 · 2,092 reviewsNatural mix · 2025-06-01 to 2026-09-25 · 2,092
Top praise: easy to use and great service or staff. Top complaint: service behind the app (in 20% of complaints), then customer support.
Service behind the app17%
Rating, 30 days 3.02 +0.273 viewsUpdated Sep 25