Review analysis, free to start

Know how people really feel about any app, game, place or company.

Built by Jared Watson. About OneStar How each number is counted

OneStar reads the reviews of any app, game, place or company on the App Store, Google Play, Steam, Google Maps, Tripadvisor and Trustpilot and tells you what people love, why they leave and what they ask for, with the quotes behind every number.

What they love
Why they leave
What they ask for
How it changes over time

Or open a real report:Life360 Team Fortress 2 Ticketmaster－Buy, Sell Tickets Duolingo

Public reports are free to read. A free account opens every tab of every report and runs reports of your own, no card needed.

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235 apps, games, places and companies514.9K reviews read

Who reads these reports

Before you install or buyFind the catch in an app or game: what reviewers complain about now, beside the lifetime star average.Life360 Watch out for crashes and bugs: raised in 11% of written reviews, store score 4.8.
If you make it or run itRun a report on your own app, game or place, then track it weekly on Pro and get an alert when complaints rise.See what Free and Pro include

01Search any app, game, place or companyListings of one product or place on the App Store, Google Play, Steam, Google Maps, Tripadvisor and Trustpilot are matched into one report.
02Jev reads each review in the reportEach review is labeled for sentiment, the complaint or praise behind it, what it asks for and whether the person left.
03Get numbers you can checkCode counts the labels. Every chart opens the reviews behind it, so you can share it, compare rivals or track it.

How it works

SonosBad update or redesign complaints+15 pts Clash of ClansControls and UI complaints+11 pts Slay the Spire 2Matchmaking and balance complaints-6 pts SnapchatAds complaints+6 pts FacebookCompany, ethics and policy complaints+5 pts

11 products

Trustpilot

chewy.comTrustpilot

By OneStar

Chewy on Trustpilot: what pet owners praise and fault

Natural mix · last year · 200 reviews · refreshed weeklyNatural mix · last year · 200 · weekly

Top praise: helpful support, then fast delivery. Top complaint: late or missing delivery (24% of complaints), then customer support.

Late or missing delivery24%

Rating, 30 days 3.37 −0.04Updated Nov 6

etsy.comTrustpilot

By OneStar

Etsy on Trustpilot: buyers, sellers and the marketplace

Natural mix · last year · 200 reviews · refreshed weeklyNatural mix · last year · 200 · weekly

Top praise: product quality, then helpful support. Top complaint: customer support (20% of complaints, mentioned in 22%), then scam and trust.

Customer support20%

Rating, 30 days 1.36Updated Nov 6

deliveroo.co.ukTrustpilot

By OneStar

Deliveroo on Trustpilot: late food, missing items and refunds

Natural mix · last year · 200 reviews · refreshed weeklyNatural mix · last year · 200 · weekly

Top praise: helpful support, then fast delivery. Top complaint: customer support (28% of complaints, mentioned in 31%), then late or missing delivery.

Customer support28%

Rating, 30 days 1.13 −0.01Updated Nov 6

asos.comTrustpilot

By OneStar

ASOS on Trustpilot: returns, refunds and delivery

Natural mix · last year · 200 reviews · refreshed weeklyNatural mix · last year · 200 · weekly

Top praise: easy returns and refunds, then fast delivery. Top complaint: returns and refunds (43% of complaints, mentioned in 45%), then customer support.

Returns and refunds43%

Watch out for returns and refunds: raised in 43% of written reviews.

Rating, 30 days 1.29Updated Nov 6

hellofresh.comTrustpilot

By OneStar

HelloFresh on Trustpilot: the food or the subscription?

Natural mix · last year · 199 reviews · refreshed weeklyNatural mix · last year · 199 · weekly

Top praise: product quality, then fast delivery. Top complaint: wrong or damaged item (30% of complaints, mentioned in 32%), then product quality.

Wrong or damaged item30%

Rating, 30 days 3.46Updated Nov 6

monzo.comTrustpilot

By OneStar

Monzo on Trustpilot: what customers fault about a mobile bank

Natural mix · last year · 198 reviews · refreshed weeklyNatural mix · last year · 198 · weekly

Top praise: easy website and checkout, then service quality. Top complaint: customer support (38% of complaints), then price.

Customer support38%

Rating, 30 days 4.66Updated Nov 6

wise.comTrustpilot

By OneStar

Wise on Trustpilot: how transfers go wrong when they do

Natural mix · last year · 197 reviews · refreshed weeklyNatural mix · last year · 197 · weekly

Top praise: service quality, then easy website and checkout. Top complaint: account access (39% of complaints), then late or missing delivery.

Account access39%

Rating, 30 days 4.11Updated Nov 6

revolut.comTrustpilot

By OneStar

Revolut on Trustpilot: frozen accounts or everyday banking?

Natural mix · last year · 196 reviews · refreshed weeklyNatural mix · last year · 196 · weekly

Top praise: service quality, then easy website and checkout. Top complaint: service quality (25% of complaints, mentioned in 38%), then account access.

Service quality25%

Rating, 30 days 4.72Updated Nov 6

ryanair.comTrustpilot

By OneStar

Ryanair on Trustpilot: fees, delays or the staff at the gate?

Natural mix · last year · 196 reviews · refreshed weeklyNatural mix · last year · 196 · weekly

Top praise: good value, then service quality. Top complaint: service quality (47% of complaints, mentioned in 50%), then customer support.

Service quality47%

Watch out for service quality: raised in 48% of written reviews.

Rating, 30 days 1.08Updated Nov 6

evri.comTrustpilot

By OneStar

Evri on Trustpilot: where parcels go wrong

Natural mix · last year · 194 reviews · refreshed weeklyNatural mix · last year · 194 · weekly

Top praise: service quality, then fast delivery. Top complaint: service quality (48% of complaints), then late or missing delivery.

Service quality48%

Rating, 30 days 4.25Updated Nov 6

allbirds.comTrustpilot

By OneStar

Allbirds on Trustpilot: comfort against how long the shoes last

Natural mix · last year · 147 reviews · refreshed weeklyNatural mix · last year · 147 · weekly

Top praise: product quality, then helpful support. Top complaint: product quality (37% of complaints, mentioned in 38%), then returns and refunds.

Product quality37%

147 reviews readUpdated Nov 6

Across public reports

235products

514.9Kreviews read

54%reviews complain

56%reviews praise

App Store 144 · Google Play 141 · Steam 69 · Google Maps 12 · Tripadvisor 11 · Trustpilot 113% of reviewers say they're quitting.

These numbers, for your app, every day.Public reports are snapshots. Pro keeps reading your reviews and emails you when something changes.

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Movers this week

Most complained about

Average share of complaints, all public reports

Reliability and sync16%
Gameplay and balance12%
Pricing and value8%
Design and ease of use6%
Features6%

Most praised

Content and outcomes13%
Gameplay and balance9%
Design and ease of use9%

Rating moves

Average star rating in the reviews each report read, last 30 days against the 30 before

FallingClash of Clans 2.7 avg, 30 days1.69 Pokémon GO 2.4 avg, 30 days0.85 Coinbase 2.9 avg, 30 days0.66

RisingHearts of Iron IV 3.6 avg, 30 days2.00 PUBG 2.9 avg, 30 days1.50 Nike Run Club 4.2 avg, 30 days1.08

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Know how people really feel about any app, game, place or company.

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